坚果助教技术支持
联系我们
常见问题 Q&A
Q：课时扣减记录在哪里查看？
A：在"学员管理"页面中会显示剩余课时明细。点击"课消记录"可查看完整的课时变动流水。
Q：家长端小程序如何关联？
A：在"学员管理"页面中点击"邀请家长"，系统将生成专属二维码。家长扫码绑定后即可使用。
Q：App 闪退或卡顿怎么办？
A：请尝试以下步骤：
① 退出 App 后重新打开
② 在手机设置中清除 App 缓存
③ 确认 App 已更新至最新版本
④ 如仍无法解决，请截图并通过邮箱联系我们
Q：已购买的会员在哪里查看？
A："我的"页面，点击"会员中心"即可查看当前订阅状态。
Q：数据会丢失吗？
A：所有教务数据均实时加密同步至云端。即使更换手机，登录同一账号后数据将自动恢复。
JIANGUO Assistant Tech Support
Contact Us
Email：developer@liangniaotech.com
Company：Hangzhou Liangniao Intelligent Technology Co., Ltd.
Address：Room 604, No. 538 Tianmushan Road, Liuxia Street, Xihu District, Hangzhou, Zhejiang Province
FAQ
Q：Where to check class hour deductions?
A：Remaining class hours are displayed on the "Student Management" page. Tap "Class Hour Deduction Records" to view the full deduction history.
Q：How to link the parent mini-program?
A：Tap "Invite Parent" on the "Student Management" page to generate a unique QR code. Parents can scan it to bind their account.
Q：App crashes or lags?
A：Please try the following steps:
① Close and relaunch the App
② Clear the App cache in your phone settings
③ Make sure the App is updated to the latest version
④ If the issue persists, send a screenshot to our support email
Q：Where to view purchased membership?
A：Go to "My" page and tap "Membership Center" to view your current subscription status.
Q：Will my data be lost?
A：All educational data is encrypted and synced to the cloud in real time. Even after switching phones, your data will be restored automatically after logging in with the same account.
客服微信 / csrWechat
